Privacy
Your privacy and credit card security are of the utmost importance to us. We do not collect or maintain personal information about our customers for marketing purposes. Your name, email address, home address, and purchase information are never released or sold to any outside agency for marketing or any other purpose. Our online software does not retrieve information from your computer without your knowledge or permission.
We supply your email address to United Parcel Service at shipment time so that you can monitor and trace your order through their online tracking system. You will be sent one email message with a tracking number, and instructions for accessing the UPS online tracking system. We do email our own customers from time to time with news and special discount offers, but you will always be given the option to permanently remove your name from our email list.
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Payment
We accept American Express, VISA, MasterCard, or Discover credit cards for payment of your order. We do not offer open account or COD service.
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Sales Tax (Colorado Only)
We are required to collect sales tax on taxable items shipped to our Colorado customers. The online catalog system will calculate sales tax at 8.55% on taxable items, however the tax actually charged to your credit card may be less, depending on the city and county the order is shipped to.
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Shipping rates and policies
Rates (Continental US)
Ground Shiping
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Order Total
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Shipping/Handling Charge
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Under $50.00
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$10.00
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$50.00 to $99.99
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$11.00
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$100.00 to $199.99
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$13.00
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$200.00 to $349.99
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$15.00
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$350.00 to $599.99
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$18.00
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Over $600.00
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$36.00
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Schedules
Orders received by 12:00 Noon Mountain Time on regular business days (Monday - Friday) are usually shipped the same day. If we cannot ship your order by the end of the third business day after we receive it, you will be notified of the reason for the delay, and given an estimated shipping date. Your credit card is not charged until your order actually ships.
Ground shipping delivery schedules are based on business days, so please allow for weekends and holidays.
Policies
We only ship orders within the 50 United States. We cannot ship to other countries, US territories and possessions, or to APO/FPO addresses.
All orders will be shipped by Ground Service - if you have special shipping requirements, please call before placing your order. If any item on your order is marked Ships Ground Only, the entire order will be shipped by ground. FedEx/UPS will not deliver to US Postal Service PO box addresses, so please enter a street address with your order. We can provide special handling or priority shipping for all items, but please call for a rate quote before placing your order.
Alaska/Hawaii
We welcome orders from Alaska and Hawaii, but FedEx/UPS Ground only offers Next Day Air or Second Day Air service from the mainland US to Alaska and Hawaii at rates substantially higher than continental US rates. Therefore, we can only ship Alaska and Hawaii orders by charging actual shipping costs. To avoid delays, please call for rates before placing your order. If you place an order with an Alaska or Hawaii shipping address, we will notify you by email with actual shipping costs and a corrected order total for your authorization before shipping your order or charging your credit card.
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Returns
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Hippa Privacy Policies
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Mountain View Medical Supply, Inc. is required, by law, to maintain the privacy and confidentiality of your protected health information and to provide our patients with notice of our legal duties and privacy practices with respect to your protected health information.
Disclosure of Your Health Care Information
We may disclose or receive patient health care information for the following:
Medical information, including health history is collected from the patient, family member, or other health care provider upon initiation and is then stored in the patient's medical file and on computer.
Health care information maybe disclosed to:
Other health care providers, for the purpose of referral, consultation or coordination of health care, health care insurers, disability insurers, business associates, persons responsible for patient's health care, such as a parent or nurse, billing organizations, collection agencies, law enforcement officials or agencies, correctional institution, public health authorities, research institutes, family members, workers' compensation insurers or state agency, if applicable.
Payment
We may disclose your health information to your insurance provider for the purpose of payment or health care operations. As an example, "As a courtesy to our patients, we will submit an itemized billing statement to your insurance carrier for the purpose of payment to Mountain View Medical Supply, Inc. for health care services rendered. The billing statement contains medical information, including diagnosis, date of injury or condition, and codes which describe the health care services received."
Workers' Compensation
We may disclose your health information as necessary to comply with State Workers' Compensation Laws.
Dispensing Supplies & Equipment
We may disclose or receive health information about you with your care provider, physician or family member to assist in identifying your medical supply needs and insurance reimbursement information.
Public Health
As required by law, we may disclose your health information to public health authorities for purposes related to: preventing or controlling disease, injury or disability, reporting child abuse or neglect, reporting domestic violence, reporting to the Food and Drug Administration problems with products and reactions to medications, and reporting disease or infection exposure.
Judicial and Administrative Proceedings
We may disclose your health information in the course of any administrative or judicial proceeding.
Law Enforcement
We may disclose your health information to a law enforcement official for purposes such as identifying or locating a suspect, fugitive, material witness or missing person, complying with a court order or subpoena, and other law enforcement purposes.
Deceased Persons
We may disclose your health information to coroners or medical examiners.
Specialized Government Agencies
We may disclose your health information for military, national security, prisoner and government benefits purposes.
Marketing
We may contact you for marketing purposes or fundraising purposes. We are permitted to give you a promotional gift of nominal value, if we so choose, without obtaining your marketing authorization. In addition, we may communicate with you about products or services relating to your treatment, supplies, case management or care coordination, or alternative treatment, therapies, providers or care settings without your marketing authorization.
Change of Ownership
In the event that Mountain View Medical Supply, Inc. is sold or merged with another organization, your health information/record will become the property of the new owner.
Your Health Information Rights
Changes to this Notice of Privacy Practices
Mountain View Medical Supply, Inc. reserves the right to amend this Notice of Privacy Practices at any time in the future, and will make the new provisions effective for all information that it maintains. Until such amendment is made, Mountain View Medical Supply, Inc. is required by law to comply with this Notice.
Mountain View Medical Supply, Inc. is required by law to maintain the privacy of your health information and to provide you with notice of its legal duties and privacy practices with respect to your health information. If you have questions about any part of this notice or if you want more information about your privacy rights, please contact the Privacy Officer by calling this office at 303-455-1300. If the Privacy Officer is not available, you may leave a voice mail message and your call will be returned within 2 working days.
We reserve the right to, meaning we may, change the terms of this Notice at any time If we change this Notice, we may make the new notice terms effective for all Protected Health Information that we maintain including any information created or received prior to issuing the new notice. If we change this Notice, we will post the new notice in the showroom area at our facility and on our internet site. You also may obtain any new notice by contacting the Privacy Officer.
Complaints
Complaints about your Privacy rights, or how Mountain View Medical Supply, Inc. has handled your health information should be directed to the Privacy Officer by calling this office at 303-455-1300. If the Privacy Officer is not available, you may leave a voice mail message and your call will be returned within 2 working days.
If you are not satisfied with the manner in which this office handles your complaint, you may submit a formal complaint to: DHHS, Office of Civil Rights, 200 Independence Avenue, S.W., Room 509F HHH Building, Washington, DC 20201
This notice is effective as of 04/14/03.
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